Simply, if you're not satisfied with our products, you're able to receive a refund and return the products to us. We'll happily use them ourselves! 

You have the right to cancel the order by notifying us within 30 days of receiving the order. If you would like to return a product, please contact us using the instructions below.

We accept returns for opened product packages (i.e. Nasal strip package with 31 individual nasal strips) to ensure you can properly test our products to make sure they meet your expectations,  but returns only apply to unused, intact and untouched products (nasal strips or mouth tapes).

For example: if you order a package of 31 nasal strips for the price of 29.99 euros (0.97 cents a piece) and you try 5 of them and return 26, we will refund the price of 26 nasal strips based on their individual price: a total of 25.15 euros (26 times 0.97 cents).

The customer is responsible for the return shipping costs. Return the products to us within thirty (30) days of the cancellation notice at the latest. Since you are responsible for the return of the products, make sure that the products are well packed for the return shipment.

We will return the payments of the canceled order or refund using the same payment method you used when paying in the store. 

We will also refund the shipping costs if the entire order is cancelled. If you cancel part of the order, we will charge a delivery fee, which will be deducted from the refundable amount.